Questions

Are your products genuine?

Yes. BSignal Gear is an authorized HyperX and OMEN reseller. [MERCHANT TO CONFIRM] that every unit is sold new, in the manufacturer's packaging.

Where do you ship, and what does it cost?

Within the contiguous United States. Our shipping policy states free shipping there; costs, if any, are always shown at checkout before you pay. See Shipping.

How long does delivery take?

Orders are processed in 1 to 3 business days, then standard delivery takes 3 to 7 business days.

Can I return something?

Within 30 days of delivery, unused and in the original packaging. See Returns.

What warranty do products have?

The manufacturer's warranty, listed on each product page (for example, many HyperX peripherals carry a 2-year warranty and many OMEN monitors a 1-year limited warranty). [MERCHANT TO CONFIRM] how warranty claims are handled.

Will it work with my console or PC?

Each product's spec sheet lists the platforms the manufacturer supports, such as PC, PS5, Xbox Series X|S, Nintendo Switch or mobile.

Which payment methods do you accept?

The methods shown at checkout, including major credit and debit cards, PayPal and Shop Pay, as listed in our terms of service.